Your Privacy Is Our Responsibility
At 33wmb, protecting your personal information is our top priority. In this policy, we clearly explain what data is collected and how it is kept secure.
This privacy policy applies to all users of the 33wmb platform. Please read it carefully. Continuing to use the platform means you accept all the terms of this policy.
1. Introduction & Scope
33wmb is a safe and reliable online gaming platform operated for players in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental right, and upholding that right is our institutional responsibility.
This privacy policy ("Policy") applies to the 33wmb website and all related services. It describes what types of information we collect, how that information is used, who it may be shared with, and what rights you have over your information. We commit that your information will never be misused.
Chapter Two
2. What Information We Collect
33wmb collects only the information necessary to provide services, ensure security, and meet legal obligations. The categories of information collected are described in detail below:
2.1 Registration & Identity Information
- Full name and date of birth (for age verification — service is available only to those aged 21 or older).
- Mobile number and email address.
- National ID or passport number (where identity verification is required).
- User-chosen login ID and password (passwords are always stored in encrypted form).
2.2 Financial & Payment Information
To process transactions on 33wmb, we collect your mobile banking number (bKash, Nagad, Rocket, or Upay). All payment processing is completed on the secure servers of the relevant payment provider. We do not store any full card numbers or mobile banking PINs.
2.3 Usage & Technical Information
- IP address and device type.
- Browser type and version.
- Time of access to the platform and session duration.
- List of pages visited and links clicked.
- Information collected from cookies and similar tracking technologies.
2.4 Communication Records
When you contact us via live chat or email, records of those conversations may be retained for the purpose of improving service quality and resolving disputes.
Chapter Three
3. Purpose of Data Use
33wmb uses collected information only for specific and legitimate purposes. The main purposes are described below:
Account Management
Information is used to create, verify, and maintain your account. This includes age verification and identity confirmation.
Transaction Processing
Information is used to properly process deposit and withdrawal requests and to maintain records of financial transactions.
Security & Fraud Prevention
Information is analyzed to detect and prevent unauthorized access, fraudulent activity, and money laundering.
Customer Support
We use your information to resolve your issues quickly and effectively and to provide 24/7 support.
We may also use information to generate aggregated and anonymized statistics that help improve the quality of the platform's services. These statistics never contain personally identifiable information.
4. Data Sharing & Disclosure
33wmb never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Limited information may be shared with trusted third parties that help operate our platform (such as payment processing services, technology infrastructure providers, and game software developers — such as Pragmatic Play, Spribe, JILI, PG Soft, Ezugi). These partners may use the information only for the purposes specified in the contract and are also bound by strict confidentiality obligations.
4.2 Legal Obligations
33wmb may disclose information when required by a court order, a lawful request from law enforcement authorities, or applicable law. In such cases, we will only disclose information within the limits of what the legal requirement demands.
4.3 Business Transfers
In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity, subject to the condition that the same protection standards set out in this policy are maintained.
Chapter Five
5. Cookies & Tracking Technology
The 33wmb website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help remember your identity and preferences on future visits.
5.1 Types of Cookies We Use
- Essential Cookies: These cookies are necessary to ensure the core functionality of the website. Without them, login sessions and security features will not work.
- Functional Cookies: Used to remember your language preference, login status, and personalized settings.
- Analytics Cookies: Help us understand usage patterns on the platform and improve service quality. This information is collected in aggregated form.
- Security Cookies: Used to detect and prevent fraudulent activity.
5.2 Cookie Control
You can accept or decline cookies through your browser settings. Please note, however, that disabling essential cookies may cause some important features of the platform to not function properly.
Chapter Six
6. Data Security Measures
33wmb has adopted industry-standard technical and organizational measures to protect your information. The key components of our security framework are as follows:
- SSL/TLS Encryption: All communication between the website and server is secured by SSL encryption. This ensures that your information cannot be read by third parties during transmission.
- Data Encryption: Sensitive stored data (such as passwords and financial information) is kept in encrypted form in the database.
- Access Controls: Your personal information can only be accessed by authorized personnel, who are bound by strict confidentiality agreements.
- Security Audits: Our systems undergo regular security testing and audits to identify and address any vulnerabilities.
- Two-Factor Authentication: Two-step verification is available to further strengthen the security of your account.
While we are committed to maintaining the highest level of security, no internet-based system can guarantee 100% security. We therefore ask that you do not share your login credentials with anyone, and that you use a strong password.
7. Data Retention Period
33wmb retains your personal information only for as long as necessary to fulfill the purposes described in this policy, or for the period required by applicable law.
- Active account data: For the entire duration the account remains active.
- Closed account data: For a defined period after account closure, as required by legal and audit obligations.
- Transaction records: Financial records are maintained in accordance with legal obligations.
- Customer support records: For a reasonable period after the relevant matter has been fully resolved.
Once the defined retention period ends, data is securely deleted or anonymized.
Chapter Eight
8. Your Rights
You have the following rights over your personal information, and 33wmb upholds these rights with full respect:
Right of Access
You may request details of the information we hold about you at any time.
Right of Rectification
If there is any inaccuracy or incompleteness in your information, you may request that it be corrected or updated.
Right to Erasure
In certain circumstances you may request that your information be deleted, subject to any applicable legal obligations.
Right to Object
You may object to marketing communications and certain types of data processing.
To exercise any of the above rights, or for any request regarding your personal information, please contact us. We will process your request as quickly as possible.
Chapter Nine
9. Protection of Minors
The 33wmb platform is strictly for those aged 21 or older. We do not intentionally collect any personal information from minors. Age verification is in place during the registration process.
If we are informed that a minor has opened an account or provided information, we will immediately close that account and delete the associated data. If a parent or guardian suspects their child has accessed the platform, please contact us.
Chapter Ten
10. Policy Changes
33wmb may update this privacy policy from time to time. If significant changes are made to the service, we will notify you in the following ways:
- A clear notice will be displayed on the platform.
- A notification will be sent to your registered contact details.
- The "Last Updated" date will be shown on this page.
Continuing to use the platform after a revised policy is published means you have accepted the new policy. If you do not agree to the revised policy, please contact us or request that your account be closed.
Have a Question or Concern?
If you have any questions, comments, or requests regarding your information in relation to this privacy policy, please get in touch with us.
33wmb Privacy Team
Live Chat: Active 24 hours a day, 7 days a week
Support is available in both Bengali and English. We will resolve your request as quickly as possible.